Kimberly Wahlberg Company does not process or ship any orders. Once you place an order, it is reviewed by your local rep and sent to the vendor to process and ship. If you need to return an order for any reason, please contact the vendor directly. If you need any help with this process, reach out to your local rep or contact our Customer Service team at (888) 261-1430 or customerservice@kimberlywahlberg.com.