Frequently Asked Questions

Use our Find a Rep tool by typing in your zip code to connect with your local rep. 

Create an account, wait for approval, & add in credit card. Discounts and specials will be applied at checkout.

We ask that you give us 12 hours to approve all web accounts and 24 hours during show months. Still have questions, please email or call Customer Service at customerservice@kimberlywahlberg.com or (888) 261-1430.

We use cookies to view our catalogs.  Please make sure that you have cookies enabled in the browser you're using.  If you have adjusted your security settings and are still having issues, please drop us an email at customerservice@kimberlywahlberg.com.

No problem! You can search for any brand through the “Shop” feature at the top of the homepage or by clicking the “View More Brands” button near the bottom of the page.

Yes! When you enter your credit card number online, a token is created and passed to the vendor’s payment gateway rather than your actual card number. This ensures your information is kept safe and keeps us in compliance. Vendors are still able to adjust the total amount after receipt of the order, add freight and applicable discounts.

Not all vendors accept all credit cards, especially American Express. Please try a Visa or MasterCard if you're having any issues. 

No worries! Please enter your credit card as this a requirement for all online orders. However, in the Notes section of your order, write that you've been approved for terms with that vendor. Your local rep will update the order and remove the credit card before submitting to the vendor. 

Yes! Isn't that wonderful? You can view your history by clicking on My Account > Order History. If you have any questions about an order, please reach out to your rep or customerservice@kimberlywahlberg.com. 

Sure!

• A new ‘cart’ is created every time you select a product from a different vendor.
• From “My Shopping Carts” ( top right of any page ) each cart displays the vendor’s minimum re-order amount and your cart total. This number changes from pink to blue when you’ve reached the re-order minimum.
• To quickly see the opening order amount, remove an item from your cart or change any item’s quantity, just open the specific cart by clicking on it.
• Not ready to check out, simply close the page or use your back button and the cart will remain there for next time.